Terms and conditions


Terms and conditions

1 - Zoo Studio SL reserves the right to cancel, change or suspend the sale transaction for reasons beyond its control, such as fires, floods, storms, collapses, riots, hostilities, unavailability of materials and any other factor beyond Zoo Studio SL’s control, accepting no liability for any negative situations that may result from this.

2 - Zoo Studio SL reserves the right to change its prices and increase them for reasons such as a rise in distributors’ price lists, new taxes or suchlike situations.

3 - Zoo Studio SL will endeavour to display colours as realistically as possible. However, given the different contrasts of digital reproduction on different browsers, we cannot guarantee the exact definition of the colour. Please bear in mind that the colour you see on screen may differ slightly from that of the actual product. Returns will not be accepted on these grounds.

4 - Zoo Studio SL will deliver orders within a maximum of 4-6 weeks, depending whether the product is in stock. Delivery times for customised products will be established after discussing the matter with Zoo Studio SL. The delivery costs for customised products will be calculated on the basis of their characteristics and will be paid entirely by the customer.

5 - After sales service:
5.1. Once you have received the goods, you have 24 hours to report any incident to us. Send us a photograph by e-mail. We cannot process the incident without photographs. We will not accept any responsibility once this period has passed.
5.2. All deliveries are covered by a comprehensive insurance policy that remains in force for 24 hours after delivery.
5.3. Goods must be returned in their original packaging and without having been assembled or used. The payment will be refunded as soon as we have received and checked them.
5.4. For any returns not due to a damaged product or error on Moloform’s part, the collection and delivery costs must be paid by the customer. It is essential that goods be returned in the same condition in which they were delivered, otherwise they may not be accepted. *Damaged goods will be replaced at no cost to the customer. If the customer does not wish to receive a replacement, all collection and delivery costs must be paid by the customer.
5.5. The measurements and colours of all the items on the website offer a realistic guide, but they are not 100% reliable. For specific cases, all the information must be checked with the technical department, as the costs must be paid by the customer when goods are returned for technical reasons of this type.
5.6. Full or partial return/cancellation of an order once it has been received will be penalised with an administration cost amounting to 10% of the total amount invoiced. The customer will also be invoiced for the transport costs in both directions. Goods must be returned in the original packaging, without the items having been assembled or used.

6 - Goods are owned by Zoo Studio SL until full payment has been received.

7 - Zoo Studio SL takes no responsibility for any delays that may occur as a result of workshops closing for the summer holidays, although customers will be informed about this when placing their order.

8 - As a general rule, transport costs are always paid by the customer. We can arrange the transport. Deliveries that cannot be made due to access problems must be paid for by the customer, in both directions. The customer must inform us of any details that will help make the delivery. Prices do not include assembly of any items that might require it. The standard transport service for furniture does not include delivery to the door, only to the street. Goods are delivered completely packed and protected in a box. If for any reason you request that the item be unpacked before it reaches its final destination, we will not take liability for any damage that is caused. The delivery times displayed on the website are an approximate guide. Moloform accepts no responsibility for delays that occur, as we use an external delivery service. Any complaints must therefore be addressed directly to the transport company, as the customer contracts the service independently of our company when purchasing the goods.

Privacy policy

1 - The data supplied by registered users via the forms provided on the website are saved by Zoo Studio SL in order to provide the services that Zoo Studio SL offers through its website and to send you commercial information about services that might be of interest to you.

2 - As established by Organic Law 15/1999, of 13 December, on Personal Data Protection (hereinafter, LOPD), Zoo Studio SL, the owner of the website moloform.com (hereinafter, the website) informs users of this website that there is a file containing personal data created by Zoo Studio SL, for which said company is responsible.

3 - Obligatory or optional information supplied by users and truthfulness of the information: The fields marked with an asterisk (*) in the user registration form are strictly necessary for us to process your request, although the remaining fields can be filled in voluntarily. The user guarantees that the personal data provided to Zoo Studio SL are truthful and undertakes to inform the company of any change to said data.

4 - User consent: Sending personal data via Zoo Studio SL’s electronic forms or by e-mail, if applicable, implies the sender’s express consent to computerised processing of the data included in the aforementioned means of communication and related services and products for the purposes of Zoo Studio SL’s websites and for sending electronic communications containing information about Zoo Studio SL and its initiatives.

5 - Users’ rights of access, rectification, opposition and cancellation. Users may exercise their rights of access, rectification, opposition and cancellation of the processing of their personal data, under the terms and conditions envisaged in the LOPD. You may exercise these rights by writing to Zoo Studio SL c/ Anselm ClavĂ© 2, 4 planta 2 despacho 08500 Vic (Barcelona).

6 - Security: Zoo Studio SL maintains the levels of personal data protection security required under Royal Decree 994/1999, of 11 June, on security measures of computer files containing personal data, and has established all the technical measures within its power to prevent the loss, misuse, alteration, unauthorised access and theft of the data supplied by users via its website. However, we inform you that Internet security measures are not invulnerable. Zoo Studio SL undertakes to keep the personal data contained in the computer file secret and confidential in accordance with the applicable legislation and to ensure the security of any international data transfers that may take place.

7 - Cookies and IP addresses: User agrees to the use of cookies and IP monitoring. Our website traffic analyser uses cookies and IP monitoring to collect data for statistical purposes such as date of first visit, number of visits, date of last visit, URL and domain of origin, browser used and screen resolution. However, users may deactivate and/or delete these cookies if they wish by following the instructions on their Internet browser. Zoo Studio SL does not use spamming and will only process the data that users send via the electronic forms provided on the website or by e-mail.
Personal data will be processed and commercial communications will be sent by electronic means as established in Organic Law 15/1999, of 13 December, on Personal Data Protection (published in the Official State Gazette of 14 December 1999) and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (published in the Official State Gazette of 12 July 2002).

8 - Modification of this privacy policy: Zoo Studio SL reserves the right to change this policy to bring it into line with future updates in the legislation or jurisprudence and new practices in the industry, informing users prior to making such changes.

Legal notice

The following details are provided in accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce:

Zoo Studio SL
Tax I.D. no.: B-64228158
Address: c/ Anselm Clavé 2, planta 4 despacho 2 08500 Vic (Barcelona).
Tel.: (+34) 93 883 49 60